Terms of Service

Terms of Service

Welcome to GelaGlow. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using GelaGlow's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

GelaGlow provides web development, mobile app development, final year project assistance, and script marketplace services. We deliver custom digital solutions based on client specifications and requirements.

2.1 Web Development Services

• Custom website development
• E-commerce solutions
• Content management systems
• API development and integration

2.2 Mobile App Development

• Native iOS and Android applications
• Cross-platform development using React Native and Flutter
• UI/UX design services
• App store deployment assistance

2.3 Final Year Projects

• Complete project development for computer science students
• Documentation and presentation materials
• Source code with explanations
• Academic compliance assurance

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information when placing orders
• Respond promptly to requests for clarification or additional information
• Not use our services for any illegal or unauthorized purpose
• Respect intellectual property rights
• Not attempt to reverse engineer or copy our proprietary solutions

4. Service Delivery

4.1 Delivery Timeline

We strive to deliver projects within the specified timeframe, typically 1-3 days depending on complexity. Delivery times are estimates and may vary based on project scope and client responsiveness.

4.2 Revisions Policy

The number of revisions included depends on your chosen package:

• Basic Package: 1 revision
• Standard Package: 3 revisions
• Premium Package: Unlimited revisions (within reason)

4.3 Client Approval

Projects are considered complete and approved if no feedback is received within 7 days of delivery.

5. Payment Terms

5.1 Payment Schedule

Payment terms vary by project size:

• Projects under $500: Full payment upfront
• Projects $500-$1000: 50% upfront, 50% on delivery
• Projects over $1000: 40% upfront, 40% at milestone, 20% on completion

5.2 Accepted Payment Methods

We accept payments via credit cards, PayPal, bank transfers, and cryptocurrency (Bitcoin, Ethereum).

5.3 Late Payments

Late payments may result in project suspension and additional fees. Projects may be cancelled if payment is more than 30 days overdue.

6. Intellectual Property

6.1 Client Ownership

Upon full payment, clients own all rights to the delivered work, including source code and design elements specifically created for their project.

6.2 GelaGlow Rights

GelaGlow retains rights to:

• Our proprietary development frameworks and tools
• General methodologies and best practices
• Portfolio rights to showcase completed work (with client permission)

7. Confidentiality

We respect client confidentiality and will not disclose sensitive business information or proprietary details without explicit consent. All team members sign non-disclosure agreements.

8. Limitation of Liability

GelaGlow's liability is limited to the amount paid for services. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or business opportunities
• Data loss not caused by our negligence
• Third-party service interruptions

9. Service Availability

While we strive for 99.9% uptime, we cannot guarantee uninterrupted service availability. Scheduled maintenance will be announced in advance when possible.

10. Refund Policy

Refunds are handled according to our separate Refund Policy. Generally:

• Full refund if project hasn't started
• Partial refund if project is in progress
• No refund for completed and delivered projects

11. Termination

11.1 Client Termination

Clients may terminate projects with written notice. Refunds will be processed according to work completed.

11.2 GelaGlow Termination

We reserve the right to terminate services for:

• Non-payment
• Violation of terms
• Abusive behavior toward staff
• Illegal activities

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website and, for significant changes, clients will be notified via email.

13. Governing Law

These terms are governed by the laws of [Jurisdiction]. Any disputes will be resolved through binding arbitration in [Location].

14. Force Majeure

GelaGlow is not liable for delays caused by circumstances beyond our control, including natural disasters, government actions, or internet outages.

15. Contact Information

For questions about these Terms of Service, please contact us:

• Email: legal@gelaglow.com
• Phone: +1 (555) 123-4567
• Address: 123 Tech Street, Digital City, TC 12345

16. Severability

If any provision of these terms is found unenforceable, the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms of Service, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and GelaGlow.